Course code: ITILFVPR« Back

ITIL® 2011 Foundation + Practitioner

The course provides a comprehensive introduction to the topic of process management with a focus on processes of IT processes providing using ITSM. ITIL 2011 is an internationally recognized set of recommended practices based on long-time collecting of experience from different companies of various sizes in different countries and with different IT systems. The third day of the course consists of the certification exam ITIL® 2011 Foundation Certificate, subsequently followed by the course ITIL® 2011 Practitioner.

Accredited ITIL® 2011 Foundation + Practitioner training is provided by or ociris accredited by PeopleCert Examination Institute.

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AffiliateDurationCatalogue priceHandbook priceITB
Praha5 32 700 CZK included in course price 0
Brno5 32 700 CZK included in course price 0
Bratislava5 1 260,00 EUR included in course price 0

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Who is the course for

The course is designed for all those, who deal with IT processes, optimization of IT service providing and so on. These are mainly IT managers, IT process specialists, project managers, and all those, who follow the relevant processes.

What we teach you

The course objectives are:

  • Understand the principles of implementation and improvement of providing of IT services
  • Understand the factors of implementing and improvement of providing of IT service
  • Understand the importance of the "non-technical" aspects
  • Learn to work with the "non-technical" aspects

Course Benefits include:

  • Hands-on deepening of knowledge concerning providing of IT services
  • Expansion of tools for implementing and improving of IT services providing
  • Increase the likelihood of successful and practical implementation IT services providing

Required skills

For this course there are no expertise input knowledge required, but required is the knowledge of the English language at a technical level (course materials are in English, presentations in Czech).

Teaching methods

The course is carried out as a combination of instructor’s presentation and individual work in groups of the course participants with subsequent presentations. At the end of the course, all participants test their knowledge via several testing tasks similar to those used in the real certification exam.

Teaching materials

  • Course guide in English
  • Mock exam with key
  • ITIL® glossary in electronic form
  • ITIL® acronyms in electronic form
  • Printed presentation of the course
  • Official manual ITIL® 2011 Practitioner

Course outline

Outlining ITIL® 2011 Foundation
Outlining ITIL® 2011 Practitioner

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.


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