Course code: ITILPR« Back

ITIL® 2011 Practitioner

ITIL® 2011 Practitioner is an accredited course, which extends and deepens the knowledge gained in the course ITIL® 2011 Foundation. In this course you will learn how to practically grasp the individual processes, how to implement the and eventually optimize them. The course does not focus only on the technical or procedural point of view, but also the view of organizational changes, which is in such cases often a critical implementation success factor.

Accredited ITIL® 2011 Practitioner training is provided by or ociris accredited by PeopleCert Examination Institute.

No terms found, contact our client service.

AffiliateDurationCatalogue priceHandbook priceITB
Praha2 16 500 CZK included in course price 0
Brno2 16 500 CZK included in course price 0
Bratislava2 650,00 EUR included in course price 0

Who is the course for

The course is designed for all those, who are to some extent responsible for the use, creation and optimization of IT processes. The minimum requirement is completion of the course ITIL Foundation.

What we teach you

The course objectives are:

  • Understand the principles of implementation and improvement of providing of IT services
  • Understand the factors of implementing and improvement of providing of IT service
  • Understand the importance of the "non-technical" aspects
  • Learn to work with the "non-technical" aspects

Course Benefits include:

  • Hands-on deepening of knowledge concerning providing of IT services
  • Expansion of tools for implementing and improving of IT services providing
  • Increase the likelihood of successful and practical implementation IT services providing


Teaching materials

Printed presentation of the course and the official manual ITIL Practitioner.

Course outline


IT services Providing

  • Principles of IT services providing
  • Reasons for the IT services providing
  • Adaptation of IT services providing

Constant improvement

  • The importance of continuous improvement
  • Tools of continuous improvement
  • Application of continuous improvement

Metrics and Measurement

  • Definition of Critical Success Factors (CSF)
  • Definition of Key Performance Identifiers (KPI)
  • Analysis of the CSF and KPI
  • Applications of metrics and measurements

Effective communication

  • The importance of effective communication
  • Tools of effective communication
  • Application of effective communication

Organizational change

  • The importance of organizational changes
  • Tools of organizational changes
  • Application of organizational changes

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

Previous courses

Next courses

no following course
příručka ITIL V3

included in course price
Tištěné nebo elektronické studijní materiály GOPAS

included in course price
The prices are without VAT.