Course code: ITIL4FT« Back

ITIL® 4 Foundation + exam

The course provides an introduction to the concept of providing IT services in the time of the digital transformation through the Service Value System. The new version of ITIL4 is based on ITIL 2011 and reacts to development of not only new technologies (cloud technologies, ...) but also of IT management methods like DevOps or Agile. During the course, the students will learn the principles of implementation of effective IT services delivery, into individual parts of the Service Value System and especially in the way of creation of service value chain to provide added value. Students will receive a voucher to attend the certification exam in a familiar environment under the web proctor watch.

Accredited ITIL 4 Foundation + exam training is provided by ict-123.com or ociris accredited by PeopleCert Examination Institute.

 DateDurationCourse priceHandbook priceCourse languageLocation 
GTK 10/7/2019 2 18 400 CZK included in course price Český jazyk GOPAS Praha
 
11/11/2019 2 670,00 EUR included in course price Slovenský jazyk GOPAS Bratislava
 

AffiliateDurationCatalogue priceHandbook priceITB
Praha2 18 400 CZK included in course price 0
Brno2 18 400 CZK included in course price 0
Bratislava2 670,00 EUR included in course price 0

Target group

Everyone who works in IT or works with IT

Take away

At the end of the course you will be able to:

  • Understand the concept of providing IT services
  • Understand the principles of ITIL implementation
  • Understand selected ITIL practices and how to use them
  • Use common terminology
  • Pass the certification exam

Recommended previous courses

The following courses are not a prerequisite for attending the course but provide good fundamental for understanding ITIL4:

  • Introduction into management of IT
  • ITIL3 Foundation
  • ITIL3 Practitioner
  • ITIL3 Intermediate

Recommended following courses

  • ITIL4 Specialist Create, Deliver & Support
  • ITIL4 Specialist Drive Stakeholder Value
  • ITIL4 Specialist High Velocity IT
  • ITIL4 Strategist Direct. Plan & Improve
  • ITIL4 Leader Digital & IT Strategy

Training materials

Every course participant receives a manual in the English language, and other complementary materials. Training is delivered in Czech or English language.

Content of the course

The course covers topics as follows:

  1. Key concepts of service management
  2. Key concepts of ITIL
  3. Guiding principles
  4. Introduction to ITIL4 practices
  5. Continual improvement
  6. Wrap-up and review

Certification exam

  • Closed-book format
  • Computer-Based under the web proctor watch in a familiar environment, or in the environment of the training center following day afternoon
  • 40 multiple choice questions
  • Passing score 65% (26 of 40)
  • Duration 60 min (+15min for non-native speakers)

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

Previous courses

no preceding courses

Next courses

no following course
příručka ITIL4F, certifikační zkouška ITIL4F

Price:
included in course price
The prices are without VAT.