Target group
- IT managers
- Process owners
- IT specialists
- Members of DevOps teams
- Product owners
Take away
At the end of this training, you will have gained the knowledge and skills
to:
- Understand the key concepts
- Deal with challenges of time of the digital transformationň
- Plan and manage resources
- Use information and technologies within the service value system
- Utilize ITIL practices contributing to the value streams (new service and
user support)
- Co-ordinate, prioritize and structure work and activities to deliver and
support services
Training materials
Every course participant receives a manual in the English language, and other
complementary materials. Training is delivered in Czech or English language.
Content of the course
The course covers topics as follows:
- Recap of basic concepts
- Professionalism in IT
- Role of information and technology
- The use of value stream
- Prioritizing and managing work
- Recap
- Certification exam
Certification Exam
- Prerequisites: The candidate must have passed the ITIL4 Foundation
examination
- Closed-book format
- Computer-Based the last day of the training
- 40 multiple choice questions
- Passing score 70% (28 of 40)
- Duration 90 min (+25% for non-native speakers)
- Bloom’s level 2 and 3
ITIL® is a registered trade mark of AXELOS Limited, used under permission of
AXELOS Limited.