Course code: ITIL4CDS1T« Back

ITIL® 4 Specialist: Create, Deliver and Support

This course covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This course focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. This course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

 DateDurationCourse priceHandbook priceCourse languageLocation 
5/31/2021 3 29 900 CZK included in course price EN, CZ ONLINE LIVE
 
10/4/2021 3 29 900 CZK included in course price EN, CZ GOPAS Praha prezenčně
 
10/4/2021 3 1 400,00 EUR included in course price EN, CZ ONLINE LIVE
 

AffiliateDurationCatalogue priceHandbook priceITB
Praha3 29 900 CZK included in course price 0
Brno3 29 900 CZK included in course price 0
Bratislava3 1 400,00 EUR included in course price 0

Target group

  • IT managers
  • Process owners
  • IT specialists
  • Members of DevOps teams
  • Product owners

Take away

At the end of this training, you will have gained the knowledge and skills to:

  • Understand the key concepts
  • Deal with challenges of time of the digital transformationň
  • Plan and manage resources
  • Use information and technologies within the service value system
  • Utilize ITIL practices contributing to the value streams (new service and user support)
  • Co-ordinate, prioritize and structure work and activities to deliver and support services

Training materials

Every course participant receives a manual in the English language, and other complementary materials. Training is delivered in Czech or English language.

Content of the course

The course covers topics as follows:

  1. Recap of basic concepts
  2. Professionalism in IT
  3. Role of information and technology
  4. The use of value stream
  5. Prioritizing and managing work
  6. Recap
  7. Certification exam

Certification Exam

  • Prerequisites: The candidate must have passed the ITIL4 Foundation examination
  • Closed-book format
  • Computer-Based the last day of the training
  • 40 multiple choice questions
  • Passing score 70% (28 of 40)
  • Duration 90 min (+25% for non-native speakers)
  • Bloom’s level 2 and 3

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

Tištěné nebo elektronické studijní materiály GOPAS

Price:
included in course price
ITIL 4 Specialist: Create, Deliver and Support - certifikační zkouška

Price:
included in course price