ITIL® 4 Specialist: Direct, Plan and Improve

Target group

• IT managers
• Process owners
• Members of DevOps teams
• Product owners

Take away

At the end of this training, you will have gained the knowledge and skills to:

• Understand the key concepts
• Identify the scope of control
• Understand the role of risk management
• Understand he role of the governance of I&T
• Use continual improvement model
• Build the business case
• Understand the nature, scope and potentials of organizational change management
• Define CSF's and KPI's
• Select the methods to improve the value stream

Training materials

Every course participant receives a manual in the English language, and other complementary materials. Training is delivered in Czech or English language.

Content of the course

1. Recap of basic concepts
2. Strategy and direction
3. Assessment and planning
4. Measurement and reporting
5. Continual improvement
6. Communication and organizational change management
7. Developing an SVS
8. Recap
9. Certification exam

Certification Exam

• Prerequisites: The candidate must have passed the ITIL4 Foundation examination
• Closed-book format
• Computer-Based the last day of the training
• 40 multiple choice questions
• Passing score 70% (28 of 40)
• Duration 90 min (+25% for non-native speakers)
• Bloom’s level 2 and 3

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.