Course code: ITIL4DSV1T« Back

ITIL® 4 Specialist: Drive Stakeholder Value

This course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Accredited ITIL 4 Foundation + exam training is provided by ict-123.com or ociris accredited by PeopleCert Examination Institute.

 DateDurationCourse priceHandbook priceCourse languageLocation 
5/5/2021 3 29 900 CZK included in course price EN, CZ ONLINE LIVE
 
8/11/2021 3 29 900 CZK included in course price EN, CZ GOPAS Praha prezenčně
 
12/6/2021 3 29 900 CZK included in course price EN, CZ GOPAS Praha prezenčně
 
8/11/2021 3 1 400,00 EUR included in course price EN, CZ ONLINE LIVE
 
12/6/2021 3 1 400,00 EUR included in course price EN, CZ ONLINE LIVE
 

AffiliateDurationCatalogue priceHandbook priceITB
Praha3 29 900 CZK included in course price 0
Brno3 29 900 CZK included in course price 0
Bratislava3 1 400,00 EUR included in course price 0

Target group

  • IT managers
  • Process owners
  • IT specialists
  • Members of DevOps teams
  • Product owners

Take away

At the end of this training, you will have gained the knowledge and skills to:

  • Understand the key concepts
  • Deal with challenges of time of the digital transformation
  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to on-board and off-board customers and users
  • Know how to act together to ensure continual value co-creation
  • Know how to realise and validate service value

Training materials

Every course participant receives a manual in the English language, and other complementary materials. Training is delivered in Czech or English language.

Content of the course

The course covers topics as follows:

  1. Recap of basic concepts
  2. The Customer journey
  3. Explore
  4. Engage
  5. Offer
  6. Agree
  7. Onboard
  8. Co-create
  9. Realize
  10. Conclusion
  11. Recap
  12. Certification exam

Certification Exam

  • Prerequisites: The candidate must have passed the ITIL4 Foundation examination
  • Closed-book format
  • Computer-Based the last day of the training
  • 40 multiple choice questions
  • Passing score 70% (28 of 40)
  • Duration 90 min (+25% for non-native speakers)
  • Bloom’s level 2 and 3

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

Tištěné nebo elektronické studijní materiály GOPAS

Price:
included in course price
ITIL 4 Specialist: Drive Stakeholder Value - certifikační zkouška

Price:
included in course price
The prices are without VAT.