Course code: ITIL3SDT« Back

ITIL Service Design + Exam

The Service design is the second phase of the IT service lifecycle, as recommended by ITIL. The task of this phase is to design all aspects of the IT service based on the requirements contained in the Service level package and provided by the previous Service Strategy phase. Here, you need to look at your own service, the way it is delivered, the organization's readiness to provide the service, the necessary technologies and the way of measuring the provision of the service. This three-day accredited course focuses on individual principles, sub-activities, methods and tools used in individual processes. It also focuses on the roles (and responsibilities) defined in these processes, on the technologies used and, last but not least, on the implementation and the associated challenges and risks.

 DateDurationCourse priceHandbook priceCourse languageLocation 
8/26/2019 3 32 500 CZK included in course price Český jazyk GOPAS Praha
 
10/21/2019 3 1 120,00 EUR included in course price Slovenský jazyk GOPAS Bratislava
 

AffiliateDurationCatalogue priceHandbook priceITB
Praha3 32 500 CZK included in course price 0
Brno3 32 500 CZK included in course price 0
Bratislava3 1 120,00 EUR included in course price 0

Target group

The course is recommended for everyone interested in or their job, the operation of IT services. This is primarily for

  • Capacity Manager
  • Availability Manager
  • Service Level Manager
  • Business Continuity Manager
  • Service Portfolio Manager

Take away

At the end of this training, you will have gained the knowledge and skills to:

  • Comprehend the importance of the Service Management as a practice concept.
  • Comprehend the importance of the principles, purpose, and objectives of Service Design.
  • Learn how all processes in Service Design interact with other Service Lifecycle processes.
  • Recognize the sub-processes, activities, methods, and functions used in each of the Service Design processes.
  • Learn roles and responsibilities within Service Design and the activities and functions to achieve Service Design excellence.
  • Recognize how to measure Service Design.
  • Understand the technology and implementation considerations surrounding Service Design.
  • Outline the challenges, Critical Success Factors (CSFs), and Risks associated with Service Design.

Recommended previous courses

ITIL Foundation

Recommended following courses

  • ITIL Intermediate in Service Strategy
  • ITIL Intermediate in Service Transition
  • ITIL Intermediate in Service Operation
  • ITIL Intermediate in Continual Service Improvement
  • ITIL 4 Managing Professional Transition (17 ITIL 3 credits needed)

Training materials

Every participant receives electronic student guide in English languange and additional supporting materials. Presentation is provided in Czech or English language.

Content of the course

  1. Service Design principles
  2. Service Design processes
  3. Service Design technology-related activities
  4. Organizing for Service Design
  5. Consideration of technology
  6. Implementation and improvement of Service Design
  7. Exam preparation
  8. Exam

Certification Exam

  • Multiple choice examination questions in English language
  • Eight questions per paper with four answers
    • The best answer 5 marks
    • The second best 3 marks
    • The third best 1 mark
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration (non-native speakers additional 23 minutes)
  • Closed book

Previous courses

no preceding courses

Next courses

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ebook ITIL Service Design

Price:
included in course price
Certifikační zkouška ITIL Service Design

Price:
included in course price
The prices are without VAT.