Target group
The course is recommended for everyone interested in or their job, the
operation of IT services. This is primarily for
- Capacity Manager
- Availability Manager
- Service Level Manager
- Business Continuity Manager
- Service Portfolio Manager
Take away
At the end of this training, you will have gained the knowledge and skills
to:
- Comprehend the importance of the Service Management as a practice concept.
- Comprehend the importance of the principles, purpose, and objectives of
Service Design.
- Learn how all processes in Service Design interact with other Service
Lifecycle processes.
- Recognize the sub-processes, activities, methods, and functions used in
each of the Service Design processes.
- Learn roles and responsibilities within Service Design and the activities
and functions to achieve Service Design excellence.
- Recognize how to measure Service Design.
- Understand the technology and implementation considerations surrounding
Service Design.
- Outline the challenges, Critical Success Factors (CSFs), and Risks
associated with Service Design.
Recommended previous courses
ITIL Foundation
Recommended following courses
- ITIL Intermediate in Service Strategy
- ITIL Intermediate in Service Transition
- ITIL Intermediate in Service Operation
- ITIL Intermediate in Continual Service Improvement
- ITIL 4 Managing Professional Transition (17 ITIL 3 credits needed)
Training materials
Every participant receives electronic student guide in English languange and
additional supporting materials. Presentation is provided in Czech or English
language.
Content of the course
- Service Design principles
- Service Design processes
- Service Design technology-related activities
- Organizing for Service Design
- Consideration of technology
- Implementation and improvement of Service Design