Course code: ITIL3SST« Back

ITIL Service Strategy + Exam

The Service strategy is the first phase of the IT service lifecycle according to ITIL's recommendations. The task of this phase is to consider all aspects of the requirements for a new IT service to change the existing service in line with both business and IT strategies. Within this phase, it is necessary to ensure functional and non-functional requirements for the given IT service, to consider the service in the context of the entire portfolio of services provided, to assess the necessary resources and to evaluate the financial demands. This three-day accredited course focuses on individual principles, sub-activities, methods and tools used in individual processes. It also focuses on the roles (and responsibilities) defined in these processes, on the technologies used and, last but not least, on the implementation and the associated challenges and risks.

Accredited ITIL Service Strategy + exam training is provided by or ociris accredited by PeopleCert Examination Institute.

 DateDurationCourse priceHandbook priceCourse languageLocation 
10/19/2020 3 32 500 CZK included in course price Český jazyk GOPAS Praha

AffiliateDurationCatalogue priceHandbook priceITB
Praha3 32 500 CZK included in course price 0
Brno3 32 500 CZK included in course price 0
Bratislava3 1 120,00 EUR included in course price 0

Target group

The course is recommended for everyone interested in or their job, the operation of IT services. This is primarily for

  • IT managers
  • IT financial managers
  • Relationship managers

Take away

At the end of this training, you will have gained the knowledge and skills to:

  • Understand the fundamentals of Service Strategy.
  • Understand the importanceof the principles and basic concepts of Service Strategy.
  • Learn the process activities, methods, and techniquesused in each of the Service Strategy processes and its interfaces with other processes.
  • Understand the importance of governance.
  • Recognize the need to organize for Service Strategy to achieve operational excellence.
  • Explain how to implement Service Strategy.
  • Understand the technology and implementation considerations surrounding Service Strategy.
  • Outline the challenges, Critical Success Factors (CSFs), and Risksassociated with Service Strategy.

Recommended previous courses

ITIL Foundation

Recommended following courses

  • ITIL Intermediate in Service Design
  • ITIL Intermediate in Service Transition
  • ITIL Intermediate in Service Operation
  • ITIL Intermediate in Continual Service Improvement
  • ITIL 4 Managing Professional Transition (17 ITIL 3 credits needed)

Training materials

Every participant receives electronic student guide in English languange and additional supporting materials. Presentation is provided in Czech or English language.

Content of the course

  1. Service Strategy principles
  2. Services and market spaces
  3. Strategic assessments
  4. Financial Management
  5. Service Portfolio Management
  6. Demand Management
  7. Exam preparation
  8. Exam

Certification Exam

  • Multiple choice examination questions in English language
  • Eight questions per paper with four answers
    • The best answer 5 marks
    • The second best 3 marks
    • The third best 1 mark
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration (non-native speakers additional 23 minutes)
  • Closed book

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

Previous courses

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Next courses

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ebook ITIL Service Strategy

included in course price
Certifikační zkouška ITIL Service Strategy

included in course price
The prices are without VAT.