User intensity level
Who is the course for
The course is designed for new IT managers, potential IT managers or IT Team
Leaders.
What we teach you
Input text
Required skills
It's a big change when a technician becomes a manager. The course provides an
introduction to the role of a manager and his duties. Shows what a manager
generally does and what areas to cover, in case of an IT department manager. The
participants will gain insight into how to make decisions, delegate, motivate
and communicate. What recommendations and standards can be used in managing IT.
How to ensure that it is useful and does not generate unnecessary work.
Teaching methods
Professional explanation with practical samples and examples.
Teaching materials
GOPAS, Inc. study material
Course outline
Introduction
What is management
IT tasks
IT Governance (COBIT)
IT Service Management (ITIL, ISO 20000)
Architecture (TOGAF)
IT security (ISO 27000)