Course code: PROC1« Back

Introduction to Process Management

The course provides a comprehensive introduction to the all seven areas of process management. Balanced coverage of the all seven of these areas is essential for the successful implementation of process management. Due to the practical examples and exercises, during which it is necessary to work in a team, this training will be opened only with min. 6 participants.

 DateDurationCourse priceHandbook priceCourse languageLocation 
5/6/2019 1 8 300 CZK included in course price Český jazyk GOPAS Praha
9/9/2019 1 8 300 CZK included in course price Český jazyk GOPAS Praha

AffiliateDurationCatalogue priceHandbook priceITB
Praha1 8 300 CZK included in course price 0
Brno1 8 300 CZK included in course price 0
Bratislava1 320,00 EUR included in course price 0

Who is the course for

The training is designed for company management and all executives and specialists.

What we teach you

The course objectives:

  • Understand the basic terminology (process, process management, etc.)
  • Understanding the individual areas of Process Management
  • Understanding the process management framework
  • Understanding of process management implementation and framework implementation


  • Performing the initial self-assessment of the process management state
  • Setting priorities for implementation of individual areas of process management
  • Implementation of framework for process management
  • Implementation of measuring the performance of individual processes
  • Unification of basic terminology

Teaching materials

Lecturer’s materials related to the subject.

Course outline

process management

  • Process Definition
  • Roles
  • KPI's
  • Areas

Compliance with strategy

  • Process Objectives
  • Strategy Structure
  • Strategic Objectives

Modeling of processes

  • Description of Process
  • Modeling Method

Customer orientation

  • VSM

Constant improvement

  • Deming Cycle
  • Theory of Constraints
  • Tools

Change management

  • 8 steps
  • Change’s curve

Competence management

  • Defining of competencies

Corporate Culture

  • Types of Corporate Culture
  • Types of Organizations

process framework

  • Components

Previous courses

no preceding courses

Next courses

Tištěné nebo elektronické studijní materiály GOPAS

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