This course develops the competence needed to establish, implement, operate, maintain, and continually improve a quality management system (QMS) based on ISO 9001. Delegates gain in-depth knowledge of ISO 9001 requirements, best practices, and approaches for QMS implementation and maintenance. The course helps organisations manage product and service quality using a structured, evidence-based approach, emphasising customer focus and quality culture. Successful completion and passing the certification exam allows delegates to apply for the internationally recognised “PECB Certified ISO 9001 Lead Implementer” credential.