ITIL

ITIL 5 Foundation

ITIL5FPT | Duration 3 days | 10 terms

ITIL 5 Foundation is the entry-level certification course that provides participants with a comprehensive overview of the principles, concepts, and terminology of modern IT service management. The course covers the key components of [...]

ITIL 5 Foundation Bridge

ITIL5FBR | Duration 1 day | No scheduled terms

ITIL 5 Foundation Bridge is a one-day transition course designed for holders of the ITIL 4 Foundation certification who want to quickly and efficiently update their knowledge to the latest version of the framework. The course focuses [...]

ITIL 5 Experience

ITIL5EXP | Duration 3 days | No scheduled terms

The ITIL 5 Experience course provides a structured framework for embedding human-centred and AI-aware design into digital products and services. You will learn how experience arises from anticipation, perception, and evaluation, how [...]

ITIL 5 Service

ITIL5SVC | Duration 3 days | No scheduled terms

ITIL 5 Service is a three-day course for professionals who want to master the delivery of resilient and high-performing digital services across their full lifecycle. The course provides a structured framework for managing customer [...]

ITIL 5 Product

ITIL5PROD | Duration 3 days | No scheduled terms

ITIL 5 Product is a three-day course for professionals who want to master the management of digital products as integrated value streams from strategic discovery through to operations and continual improvement. The course builds on [...]

ITIL 5 Transformation

ITIL5TFM | Duration 3 days | No scheduled terms

ITIL 5 Transformation is a three-day course for professionals who want to lead and manage transformation initiatives across digital products and services. The course provides a practical framework for embedding, sustaining, and [...]

ITIL 5 Collaborate, Assure and Improve

ITIL5CAI | Duration 3 days | No scheduled terms

ITIL 5 Collaborate, Assure and Improve is a combined course covering the key concepts of five ITIL practices focused on collaboration, quality assurance, and continual improvement: Relationship Management, Supplier Management, [...]

ITIL 5 Strategy

ITIL5STG | Duration 3 days | No scheduled terms

The ITIL 5 Strategy course prepares IT professionals and managers to align technology, digital services, and investment decisions with long-term organisational goals. Delegates will develop the skills to build and optimise strategies [...]

ITIL 5 Plan, Implement and Control

ITIL5PIC | Duration 3 days | No scheduled terms

ITIL 5 Plan, Implement and Control is a three-day course focused on five key ITIL practices for planning, implementing, and controlling changes to IT services: Change Enablement, Release Management, Deployment Management, Service [...]

ITIL 5 Monitor, Support and Fulfill

ITIL5MSF | Duration 3 days | No scheduled terms

ITIL 5 Monitor, Support and Fulfill is a three-day course focused on five key ITIL practices for the operational delivery of IT services: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, [...]

ITIL® 4 Leader: Digital and IT Strategy

HU0C6S | Duration 3 days | 2 terms

The ITIL® 4 Leader: Digital and IT Strategy course provides guidance about crafting a digital vision and shaping IT and business strategies. The course focuses on the alignment of digital business strategy with IT strategy, adding a [...]

ITIL® 4 Specialist: Business Relationship Management

H38CMS | Duration 3 days | 1 term

Technology has transformed the way we work, socialize, purchase goods, and interact with services, fuelling new behaviours, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver [...]

ITIL® 4 Specialist: Monitor, Support and Fulfill

H38CJS | Duration 3 days | 4 terms

This module covers the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management [...]

ITIL® 4 Specialist: Sustainability in Digital and IT

H38DRS | Duration 3 days | 1 term

Technology has transformed the way we work, socialize, purchase goods, and interact with services—fueling new behaviors, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver higher [...]

ITIL® 4 Specialist: Plan, Implement and Control

H37WRS | Duration 3 days | 1 term

This course teaches key concepts, principles, values and challenges of ITIL 4’s five management practices—the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the [...]

ITIL® 4 Specialist: Collaborate, Assure and Improve

H37WQS | Duration 3 days | 1 term

This module covers the key concepts, principles, values, and challenges of the five management practices of ITIL 4: the Continual Improvement Practice, Service Level Management Practice, Relationship Management Practice, Information [...]

ITIL® 4 Specialist: Acquiring & Managing Cloud Services

H61L1S | Duration 3 days | 1 term

This course explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value. It covers the concept of the cloud services user journey, which aligns key ITIL concepts [...]

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