ITIL

ITIL4HVIT1T | Duration 3 days | No scheduled terms

ITIL® 4 Specialist: High-Velocity IT (HVIT) explores the ways in which digital organizations and digital operating models function in highvelocity environments. It covers how to adapt service management practices to the modern [...]

H61L1S: ITIL® 4 Specialist: Acquiring & Managing Cloud Services

H61L1S | Duration 3 days | 4 terms

This course explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value. It covers the concept of the cloud services user journey, which aligns key ITIL concepts [...]

ITIL® 4 Foundation

ITIL4FPT | Duration 3 days | 16 terms

The course provides an introduction to the concept of providing IT services in the time of the digital transformation through the Service Value System. The new version of ITIL4 is based on ITIL 2011 and reacts to development of not [...]

ITIL® 4 Specialist: Create, Deliver and Support

ITIL4CDS1T | Duration 3 days | 6 terms

This course covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This course focuses on the integration of different value streams and activities to create, [...]

ITIL® 4 Strategist: Direct, Plan and Improve

ITIL4DPI1T | Duration 3 days | 8 terms

The adoption of ITIL as the world’s most widely used guidance for IT and service management continues with ITIL 4. ITIL 4 ensures continuity with existing ways of working (where service management is already successful) by [...]

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL4DSV1T | Duration 3 days | 4 terms

ITIL 4 Specialist: Drive Stakeholder Value benefits IT professionals who foster relationships with stakeholders to co-create value as well as those who manage customer journeys, experiences, or expectations. The course covers all [...]

ITIL® 4 Leader: Digital and IT Strategy

HU0C6S | Duration 3 days | 6 terms

The ITIL® 4 Leader: Digital and IT Strategy course provides guidance about crafting a digital vision and shaping IT and business strategies. The course focuses on the alignment of digital business strategy with IT strategy, adding a [...]

ITIL® 4 Specialist: Business Relationship Management

H38CMS | Duration 3 days | 4 terms

Technology has transformed the way we work, socialize, purchase goods, and interact with services, fuelling new behaviours, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver [...]

ITIL® 4 Specialist: Monitor, Support and Fulfill

H38CJS | Duration 3 days | 3 terms

This module covers the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management [...]

ITIL® 4 Specialist: Sustainability in Digital and IT

H38DRS | Duration 3 days | 3 terms

Technology has transformed the way we work, socialize, purchase goods, and interact with services—fueling new behaviors, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver higher [...]

ITIL® 4 Specialist: Plan, Implement and Control

H37WRS | Duration 3 days | 3 terms

This course teaches key concepts, principles, values and challenges of ITIL 4’s five management practices—the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the [...]

ITIL® 4 Specialist: Collaborate, Assure and Improve

H37WQS | Duration 3 days | 2 terms

This module covers the key concepts, principles, values, and challenges of the five management practices of ITIL 4: the Continual Improvement Practice, Service Level Management Practice, Relationship Management Practice, Information [...]

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