ITIL 5 Product

• Product managers and product owners responsible for managing digital products and their value streams across the full lifecycle.
• IT delivery managers and service delivery managers who need to connect product management with operations and continual improvement.
• Solutions architects and enterprise architects designing scalable and resilient digital products aligned with organisational strategy.
• IT operations managers and portfolio managers who want to align product capabilities with business outcomes and lead cross-functional teams.
• Holders of ITIL 5 Foundation or ITIL 4 certifications who are building their path towards the ITIL Managing Professional designation.

• Digital Product and Service Integration: Understand how digital products provide capabilities and how digital services enable value realisation, and learn to manage both as a single unified system.
• Value Stream Mapping and Flow Optimisation: Learn how to identify, map, and improve product value streams to optimise flow, reduce waste, and achieve measurable outcomes.
• Strategic Discovery and Product Direction: Find out how to align product roadmaps with organisational strategy through structured discovery, prioritisation, and evidence-based decision-making.
• Human-Centred Digital Product Design: Acquire design thinking principles and human-centred approaches for creating user-friendly, scalable, and sustainable digital products.
• Resource and Supplier Orchestration: Learn to make informed acquisition decisions across technology, talent, and suppliers to ensure scalability and long-term product resilience.
• Build and Quality Engineering: Explore how to integrate design into build activities using automation, testing, governance, and technical debt management.
• Controlled Transition and Deployment: Learn to plan and execute structured, risk-aware product transitions with operational readiness and observability embedded from day one.
• Reliable and Observable Operations: Learn to apply Site Reliability Engineering (SRE) principles, observability, capacity and continuity planning, and automation to ensure product availability and resilience.
• AI-Enabled Ways of Working: Learn to integrate AI-enabled approaches and practices into product development and support.

• Digital Product and Service as an Integrated System: The relationship between product capabilities and value realisation through digital services.
• ITIL Product and Service Lifecycle Model: A structured framework for managing a digital product from discovery through to operations and continual improvement.
• Value Stream Mapping and Management: Identifying, mapping, and optimising product value streams to achieve measurable outcomes.
• Strategic Discovery and Product Roadmap: Methods for structured discovery, prioritisation, and evidence-based decision-making aligned with organisational strategy.
• Human-Centred Design: Design thinking principles and their application in creating user-friendly and sustainable digital products.
• Resource Acquisition and Supplier Management: Decision-making around technology, talent, and suppliers to ensure product scalability and resilience.
• Build, Automation, and Quality Engineering: Integrating design into build activities, test automation, governance, and technical debt management.
• Transition and Deployment: Planning and executing risk-aware transitions with operational readiness and observability.
• SRE, Monitoring, and Operational Resilience: Applying Site Reliability Engineering principles, capacity planning, and automation for reliable operations.
• AI and Product Management: Integrating AI-enabled ways of working into digital product development and support.
• Cross-Functional Collaboration and Outcome Measurement: Aligning stakeholders across the ITIL Value System and using metrics and feedback loops for continual improvement.

• Course duration: 3 days.
• Prerequisites: ITIL 5 Foundation, ITIL 5 Foundation Bridge, or any ITIL 4 certification. Completion of accredited training is required.
• Exam: Open-book, online via PeopleCert, 90 minutes, 40 multiple-choice questions, passing score 70%.
• Language of instruction: English. Official study materials are in English.
• Certificate: PeopleCert ITIL Product (Version 5), internationally recognised, renewal every 3 years (60 CPD points).
• Accreditation: Course delivered by an Accredited Training Organisation (ATO) Agilist s.r.o. certified by PeopleCert.

Previous courses

ITIL 5 Foundation [ITIL5FPT]

ITIL 5 Foundation Bridge [ITIL5FBR]

Next courses

ITIL 5 Transformation [ITIL5TFM]

Related courses

ITIL 5 Experience [ITIL5EXP]

ITIL 5 Service [ITIL5SVC]