ITIL 5 Foundation Bridge

• Holders of ITIL 4 Foundation who want to quickly and efficiently transition to ITIL 5 Foundation and obtain an up-to-date certification.
• Professionals with a higher ITIL 4 qualification (Managing Professional, Strategic Leader, etc.) who need to update their knowledge with the new concepts introduced in version 5.
• ITSM practitioners who are already familiar with ITIL 4 fundamentals and want to understand how the framework has evolved to support modern digital technologies, AI, and data-driven approaches.

• New Concepts and Terminology of ITIL 5: Understand the key updates to terms and models such as product and service management, service offering, value co-creation, and service relationships, and how they differ from ITIL 4.
• The Four Dimensions of Product and Service Management: Learn how Version 5 expands the view across the four dimensions – Organisations and People, Value Streams and Processes, Information and Technology, Partners and Suppliers – including the influence of internal and external factors.
• Digital Product and Service Lifecycle: Gain an overview of the new lifecycle model and understand the purpose of individual digital product and service management activities.
• ITIL Value System: Explore the updated components of the value system – Guiding Principles, Governance, Value Chain, Management Practices, and the Continual Improvement Model – and how they interconnect.
• Value Stream Mapping and Management: Acquire the key concepts of identifying, mapping, and managing value streams in the context of version 5.
• ITIL and Artificial Intelligence: Understand the fundamental principles of AI in the ITIL context, including AI governance and the responsible adoption of AI in service management.
• ITIL and Other Frameworks: Discover how ITIL 5 works alongside DevOps and PRINCE2 in modern organisations.

• Key ITIL 5 Terms and Definitions: Product and service management, service offering, value co-creation, service relationships, and how they differ from ITIL 4.
• The Four Dimensions of Product and Service Management: Overview of the dimensions and the influence of internal and external factors on managing digital products and services.
• Digital Product and Service Lifecycle: Introduction to the new ITIL 5 lifecycle model and the purpose of its activities.
• ITIL Value System: Components of the value system - Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement Model.
• Value Stream Mapping and Management: Key concepts and purpose of value stream mapping and management.
• ITIL and AI: Introduction to artificial intelligence in the ITIL context and principles of AI governance in digital service management.
• ITIL and Other Frameworks: The relationship between ITIL 5, DevOps, and PRINCE2.

• Course duration: 1 day.
• Prerequisites: A valid ITIL® 4 Foundation certification or any higher ITIL 4 qualification.
• Exam: Closed-book, online via PeopleCert, 30 minutes, 20 multiple-choice questions, passing score 65% (13 correct answers).
• Language of instruction: English. Official study materials are in English.
• Certificate: Successful candidates are awarded the ITIL 5 Foundation certification – equivalent to the full Foundation course.
• Accreditation: Course delivered by an Accredited Training Organisation (ATO) Agilist s.r.o. certified by PeopleCert.

Next courses

ITIL 5 Experience [ITIL5EXP]

ITIL 5 Product [ITIL5PROD]

ITIL 5 Service [ITIL5SVC]

Alernative courses

ITIL 5 Foundation [ITIL5FPT]