ITIL 5 Plan, Implement and Control

• IT specialists and managers responsible for planning, implementing, and controlling changes to IT services, managing configurations, and overseeing IT assets within the organisation.
• Change managers, release managers, and deployment specialists who want to deepen their knowledge and acquire a structured approach to change and release management.
• Process owners and IT service managers looking for a comprehensive framework for integrating planning, implementation, and control practices into the organisation's value stream.
• IT professionals who want to extend their qualifications with a practice-focused certification covering Change Enablement, Release, Deployment, and Configuration Management.
• Holders of ITIL Foundation (any version) who are building their path towards the ITIL 5 Practice Manager designation.

• Key Concepts of Five ITIL Practices: Understand the purpose and core concepts of Change Enablement, Release Management, Deployment Management, Service Configuration Management, and IT Asset Management, and how they interconnect within the value stream.
• Practice Success Factors (PSF) and Metrics: Learn to work with practice success factors and key metrics for evaluating the effectiveness and maturity of PIC practices in achieving organisational goals and minimising change-related risks.
• Processes and Key Activities: Explore the processes of each practice and learn how to integrate them into the organisation's value stream to ensure controlled, safe, and efficient delivery of changes to the IT environment.
• Roles and Competencies: Understand the key roles within the PIC practices and learn how to position them effectively within the organisational structure, including developing the necessary competencies for change and configuration management.
• Information, Technology, Partners, and Suppliers: Discover how technology and collaboration with external partners support and enable effective planning, implementation, and control of IT changes and assets.
• ITIL Capability Model: Learn how capability criteria support practice development in alignment with industry best practices and organisational requirements.

• Change Enablement: Planning, assessing, and authorising changes to IT services to minimise risk and ensure a controlled change process.
• Release Management: Planning and coordinating the build, testing, and distribution of IT service releases and components to the production environment.
• Deployment Management: Managing the movement of new or updated IT components and configurations into the live environment in line with release plans.
• Service Configuration Management: Managing configuration items (CIs) and their interdependencies in the configuration management database (CMDB) to support other IT practices.
• IT Asset Management: Planning, tracking, and optimising the lifecycle of IT assets to ensure their effective utilisation, licence compliance, and cost minimisation.
• Integration of Practices into the Value Stream: How to connect all five PIC practices to ensure consistent and safe management of changes, releases, deployments, and configurations in the IT environment.
• Technology and Tools for PIC: Overview of tools and systems supporting change management, configuration databases, asset management, and release planning.

• Course duration: 3 days (classroom or online with a live instructor).
• Prerequisites: ITIL Foundation (any version) or ITIL 4 Managing Professional certificate. Completion of accredited training is required.
• Exam: Closed-book, online via PeopleCert, 90 minutes, 60 multiple-choice questions, passing score 65%.
• Language of instruction: English. Official study materials are in English.
• Certificate: PeopleCert ITIL 5 Specialist: Plan, Implement and Control, internationally recognised, renewal every 3 years (60 CPD points).
• Accreditation: Course delivered by an Accredited Training Organisation (ATO) Agilist s.r.o. certified by PeopleCert.

• ITIL 5 Plan, Implement and Control is one of three specialist modules leading to the ITIL 5 Practice Manager designation. The other modules are ITIL 5 Monitor, Support and Fulfill and ITIL 5 Collaborate, Assure and Improve, only one of the three is required to qualify.
• Successful completion of the ITIL 5 Transformation module is also required to be awarded the ITIL 5 Practice Manager designation.
• The ITIL 5 Practice Manager designation demonstrates advanced expertise in the operational management of ITIL practices and is a recognised proof of hands-on competence in IT service management.

Previous courses

ITIL 5 Foundation Bridge [ITIL5FBR]

ITIL 5 Foundation [ITIL5FPT]

Next courses

ITIL 5 Transformation [ITIL5TFM]

Related courses

ITIL 5 Plan, Implement and Control [ITIL5PIC]

ITIL 5 Monitor, Support and Fulfill [ITIL5MSF]

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