ITIL 5 Foundation

• IT and business students / newcomers taking their first steps in service management and digital product & service management.  
• Practitioners already working in IT/service roles who need a shared language and baseline concepts to use in day-to-day work and as a reference.  
• Experienced professionals familiar with earlier ITIL versions (or other best-practice frameworks) who want the updated perspective and models in ITIL v5.  
  What you will learn
• Digital product and service management concepts: Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
• Value co-creation: Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
• The dimensions of product and service management: Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
• ITIL Value System: Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
• The ITIL Guiding Principles: Learn how to apply the framework's guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
• The product and service lifecycle: Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
• ITIL's management practices: Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.
• Continual improvement: Learn how continual improvement is embedded within ITIL. Cover the continual improvement model's step-by-step approach and see how it supports long-term organizational success.
• Value Stream Mapping and Management: Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.

• Introduction to ITIL 5: Purpose, scope, and key terminology
• Value & the ITIL Value System (ITIL VS): How demand/opportunity turn into value; components of the ITIL VS
• The 7 Guiding Principles: What they are and how to use them for better decisions
• Governance: Why governance matters and how it fits into the ITIL Value System
• The Value Chain & Value Streams: Composing value streams for different situations and operating models
• Lifecycle Activities (end-to-end delivery): Design › Acquire › Build › Transition › Operate › Deliver › Support
• Continual Improvement: Embedding improvement and feedback loops into daily work
• Exam Preparation (optional): Recap + sample questions and scenario practice

Official ITIL guidebook (eBook) + other materials.

• 60 minutes
• 40 questions
• multiple choice
• closed book
• pass mark 26/40 (65%)
• online proctored exam via PeopleCert
• Validity - 3 years