ITIL 5 Strategy

• IT and business strategists, directors, and senior managers who want to connect technology investments with organisational business goals and lead strategic change with clarity and confidence.
• CIOs, IT directors, enterprise architects, and portfolio managers who need a structured framework for developing, implementing, and optimising strategies in complex, digital, and AI-driven environments.
• Digital transformation managers, product managers, and practice owners responsible for resource allocation, decision-making under uncertainty, and the delivery of strategic initiatives.
• Consultants and business analysts who want to enrich their advisory skills with a recognised framework for strategic planning and governance.
• Holders of any ITIL 4 certification or ITIL 5 Foundation who want to deepen their strategic competence and earn a specialist module in the new ITIL version.

• Core ITIL Strategy Concepts: Understand the key concepts, principles, and terminology underpinning effective strategic management in the context of ITIL 5.
• Strategy in Digital and AI-Driven Environments: Learn how to develop and adapt strategies in dynamic, complex, and AI-native environments where conditions change rapidly.
• Strategy Development: Master a structured approach to observing, orienting, deciding, and planning - from identifying opportunities to defining clear strategic intent.
• Strategy Implementation: Learn to translate strategic intent into actionable initiatives, manage their execution, and continuously synthesise and reflect on outcomes.
• Operating Models and Strategic Alignment: Understand how business and operating models support strategic intent and enable value creation for customers and the organisation.
• Decision-Making in Complex Environments: Develop the ability to make informed, balanced decisions under conditions of uncertainty, volatility, and rapid change.
• Governance, Risk, and Sustainability in Strategy: Learn how governance, risk management, and sustainability approaches support long-term strategic success.
• AI Governance in Strategy: Explore principles of responsible AI management in the context of strategic planning and execution.

• Introduction to ITIL 5 Strategy: Key concepts, principles, and the ITIL Strategy Management model; relationship to other ITIL modules.
• Strategy in the Context of Digital Transformation and AI: How strategy evolves under VUCA conditions; the role of AI and automation in strategic decision-making.
• Strategy Development - OODP Framework: Observe, Orient, Decide, Plan - practical techniques for each phase.
• Strategy Implementation - PESR Framework: Plan, Execute, Synthesize, Reflect - how to move from intent to measurable outcomes.
• Business and Operating Models: How to select and adapt an operating model that supports strategic intent; types of value streams.
• Strategic Capabilities and Leadership: Key capabilities required for strategic leadership; developing strategic thinking across the organisation.
• Governance and Risk Management in Strategy: Governance frameworks; identification and management of strategic risks; ESG and sustainability as a strategic factor.
• AI Governance in Strategy: Principles of responsible AI use; ensuring AI initiatives support strategic objectives and ethical standards.
• Exam Preparation: Practice questions and techniques for working with the official guide in the PeopleCert open-book exam.

• Course duration: 3 days.
• Prerequisites: A valid ITIL 4 certification (any level) or ITIL 5 Foundation or ITIL 5 Foundation Bridge. Exam results will not be released without proof of completion.
• Exam: Open-book (official ITIL Strategy eBook only), online via PeopleCert, 90 minutes, 40 multiple-choice questions, passing score 70% (28 out of 40 marks).
• Language of instruction: English. Official study materials (eBook, Learning Resource Kit) are in English.
• Certificate: PeopleCert ITIL 5 Strategy, internationally recognised, renewal every 3 years (60 CPD points).
• Accreditation: Course is backed by an Accredited Training Organisation (ATO) Agilist s.r.o. certified by PeopleCert.

• ITIL 5 Strategy is part of the new ITIL 5 module family, which also includes ITIL 5 Product, ITIL 5 Service, ITIL 5 Experience, and ITIL 5 Transformation.
• The module contributes to the ITIL 5 Managing Professional and ITIL 5 Master designations.
• Its strategic focus makes it an ideal companion to PRINCE2 Portfolio Management for a comprehensive competence in strategic management and portfolio governance.

Previous courses

ITIL 5 Foundation [ITIL5FPT]

ITIL 5 Foundation Bridge [ITIL5FBR]

Next courses

ITIL 5 Transformation [ITIL5TFM]

Alernative courses

ITIL 5 Service [ITIL5SVC]

ITIL 5 Monitor, Support and Fulfill [ITIL5MSF]

ITIL 5 Experience [ITIL5EXP]

ITIL 5 Product [ITIL5PROD]

ITIL 5 Collaborate, Assure and Improve [ITIL5CAI]

ITIL 5 Plan, Implement and Control [ITIL5PIC]