Introduction to process management, modelling and improvement

• Process Owners
• Managers
• Project Managers
• Process Specialists

You will gain knowledge and skills to:

• Understand the connections between key topics in the organization and functioning processes and know how to see and connect them in practice
• Understand when and in what settings processes are useful, what is redundant, premature, or what already needs to be implemented
• Gain an overview of basic methods of describing (modeling) processes and be clear in deciding which modeling methods are appropriate in specific cases
• Gain a basic overview of process optimization methods and how to go through process changes in practically proven steps
• Clarify what to focus on when considering process changes and what not to forget so that new processes can be beneficial and used in the long term

Basic introduction to process management in an organization

• Basic process language used
• Process status and development stage of the organization - healthy and natural or for change

Compliance with the organization's strategy

• Types of strategies and reason for them
• Strategic goals and connection with processes
• Process goals

Process modeling

• Roles in the process
• Documentation needs - when and what in writing, what is not needed
• Work instructions
• Process model
• Process map
• Basic requirements of process documentationTypes of strategiesand reasons for them

Customer orientation

• Customer of the process
• Voice of the customer

Process improvement

• Principles for the procedure for improving processes
• How to look at processes
• Waste in processes
• Limiting the throughput of the process
• Evaluating ideas for implementation
• Basic guide to the most frequently used improvement tools in practice
• When is it appropriate to use a specific tool and what can it bring

Change management

• Emotions, mind and behavior during change
• What for don't forget for successful implementation and maintenance of change, recommended steps
• Communication for implementing change with minimizing resistance

Competency management

Corporate culture