ITIL 5 Foundation Certificate ITIL5F-QA

ITIL5F-QA
Price on request

The ITIL® (Version 5) Foundation course introduces learners to the latest ITIL framework for modern digital product and service management. Designed for professionals involved in service delivery, support, or governance, this course provides foundational knowledge of the ITIL Value system, ITIL Value chain, guiding principles, and core service management concepts.ITIL 5 expands on value co-creation, digital product lifecycle management, and value stream optimisation, offering a holistic, adaptable approach to service management.

Understand the key concepts of digital product and service management
Describe service relationships and their impact on value co-creation
Explain the four dimensions of service management
Understand the components and purpose of the ITIL Value System
Describe the digital product and service lifecycle and value chain activities
Apply the ITIL guiding principles to organisational decision-making
Recognise the role and structure of some ITIL management practices
Understand value stream mapping and management and their contribution to value creation

ITIL 5 Foundation Certificate

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