This one-day instructor-led ITIL 5 Foundation Bridge course is designed for professionals who already hold an ITIL 4 qualification and need to understand the updates introduced in ITIL 5. It focuses exclusively on the new and changed elements [...]
  • ITIL5FBRG-QA
  • Price on request

This one-day instructor-led ITIL 5 Foundation Bridge course is designed for professionals who already hold an ITIL 4 qualification and need to understand the updates introduced in ITIL 5. It focuses exclusively on the new and changed elements of the framework, enabling learners to transition efficiently without repeating previously mastered content.We believe service management must evolve alongside technology, AI, cloud, and data-driven operating models. This course equips organisations to adapt at pace, ensuring that their service management capabilities remain aligned to modern digital ecosystems. By the end of the day, learners will be fully prepared to sit the ITIL 5 Foundation Bridge exam and confidently apply updated principles within their organisation.

  • Describe the key differences between ITIL 4 and ITIL 5
  • Explain the updated concepts, terminology, and structural changes introduced in ITIL 5
  • Analyse how ITIL 5 enhances the value system and value chain
  • Interpret updates to practices, governance, and continual improvement approaches
  • Assess how ITIL 5 supports modern operating models including cloud-based and AI-enabled services
  • Apply updated ITIL 5 concepts within real-world organisational contexts
  • Prepare effectively for the ITIL 5 Foundation Bridge examination

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