ITIL(R) 4 Specialist: Create, Deliver and Support

This expert-level course is part of the ITIL® 4 Practice Manager and ITIL Managing Professional pathways. It is designed to help learners understand how to effectively integrate different value streams and activities to create, deliver, and support IT-enabled products and services. Participants will explore areas such as service design, development, testing, release, and operational support. The course reflects how IT service management has evolved to embrace new technologies, collaborative ways of working, and the need for a strong service mindset. Emphasis is placed on professionalism, team culture, and continuous improvement within the service lifecycle.