Manage Conflict and Difficult Situations

Conflict is a natural part of working life—but when managed effectively, it can become a catalyst for innovation and stronger relationships. This one-day workshop empowers professionals to approach challenging situations with clarity, empathy, and confidence. Learners will explore key conflict triggers, structured resolution styles, and practical tools such as the Thomas-Kilmann Conflict Mode Instrument (TKI). Through immersive exercises and real-world scenarios, participants develop the skills to turn confrontation into collaboration and ensure positive, productive outcomes.