SDI Service Desk Manager - SDM SDI-SDM-QA

SDI-SDM-QA
Price on request

This four-day course equips both new and experienced service desk managers, team leaders, and supervisors with the leadership, operational, and strategic skills needed to run a high performing service desk. The curriculum covers people management, processes, metrics, tools, and alignment with business objectives. It aligns with SDI’s Service Desk Manager standards and prepares delegates for the SDM exam.

Gain a thorough grounding in the skills to build, lead, motivate, and manage a service desk team
Understand practical tools, standards, and management tips for service desk operations
Acquire an overview of IT service management best practices relevant to the role
Be positioned to achieve the internationally recognized Service Desk Manager qualification

SDI Service Desk Manager - SDM

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