BCS Professional Certificate in Stakeholder Engagement

The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential frameworks and principles associated with effective stakeholder engagement during business change projects and programmes.Key areas of the course include:Understanding stakeholdersCommunicationWorking with stakeholder groupsFacilitated workshops - introductionRapportCreative problem-solvingManaging expectationsNegotiationManaging conflictExamination on the afternoon of day 2Please do note that the course timetable is designed to include coverage of new content up to around mid-afternoon on day 2. Delegates should be prepared to spend around 1 -2 hours per evening on homework and revision activities. This may include activities set by the instructor as appropriate.