Intermediate

QACXA-QA | Duration 0 days | No scheduled terms

The need for organisations to continuously innovate and adapt their services to meet the ever-changing, and increasingly demanding, expectations of their customers is more of a challenge today than ever! A seamless service experience [...]

A4Q Foundation Certificate in Business Service Design

QAFCBSD-QA | Duration 0 days | No scheduled terms

The need for organizations to continuously innovate and adapt their services to meet the ever-changing, and increasingly demanding, expectations of their customers is more of a challenge today than ever! A seamless service experience [...]

A4Q Foundation Certificate in Design Thinking

QAFCDT-QA | Duration 0 days | No scheduled terms

Design thinking is a creative, human centred approach to business innovation. It’s about applying the design mindset to business challenges, making sure solutions are customer-centric and focused on meeting the needs of all [...]

A4Q Foundation Certificate in Service Design Consultancy

QAFCSDC-QA | Duration 0 days | No scheduled terms

The A4Q Service Design Consultancy certification covers the key skills required to deliver effective business design consultancy, including the consultancy lifecycle and service portfolio, the consultancy mind set, stakeholder [...]

APM Project Risk Certificate Level 2 Workshop

APMPRCL2W-A-QA | Duration 0 days | No scheduled terms

Professional Risk Management is a key competence for project-based organisations. This event gives project and risk managers the opportunity to gain recognition as an experienced risk practitioner. This two day course prepares [...]

BCS Certificate in Modelling Business Processes

MBP-2-QA | Duration 0 days | No scheduled terms

In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes.The use of modelling techniques facilitates a methodical and effective approach to defining change [...]

BCS Certificate in Requirements Engineering

RE-2-QA | Duration 0 days | No scheduled terms

This three-day course develops the skills needed to work with business and IT requirements. Understand where requirements come from e.g., Stakeholders (explained), External influences, Regulations. Ensure that requirements are [...]

BCS Certificate in Systems Modelling Techniques

QASMTS-QA | Duration 0 days | No scheduled terms

In order to communicate system requirements clearly and accurately to both business and IT stakeholders, it is vital for analysts and designers to be able to construct models from a variety of perspectives. In most cases these models [...]

BCS Certificate in Systems Modelling Techniques (UML)

SMTU-1-QA | Duration 0 days | No scheduled terms

In order to communicate system requirements clearly and accurately to both business and IT stakeholders, it is vital for analysts and designers to be able to construct models from a variety of perspectives. In most cases these models [...]

BCS Foundation Certificate in Architecture Concepts and Domains

QAFCACD-QA | Duration 0 days | No scheduled terms

This foundation-level course provides a comprehensive introduction to enterprise and solution architecture. It equips learners with a fundamental understanding of architectural concepts, practices, and subdomains, from business [...]

BCS Foundation Certificate in Digital Business Change (inc exam)

FCBC-QA | Duration 0 days | No scheduled terms

This course introduces the key principles and practical techniques required to support business change in a digital context. Designed for individuals involved in or impacted by change initiatives, it provides a foundational [...]

BCS Practitioner Certificate in Benefits Management and Business Acceptance

QAPCBMBA-QA | Duration 0 days | No scheduled terms

This course forms part of the BCS International Diploma in Business Analysis: one of the Practitioner Specialism courses.You will develop a rigorous approach to benefits management including:How to make a business case, ensure a [...]

BCS Practitioner Certificate in Systems Modelling and Development

QABCSPCSMD-QA | Duration 0 days | No scheduled terms

The BCS Practitioner Certificate in Systems Modelling and Development provides professionals with a comprehensive understanding of how modelling facilitates the comprehension of complex systems and how development applies [...]

BCS Practitioner Certificate in User Experience (UX)

QABCSPCUX-QA | Duration 0 days | No scheduled terms

This course provides an in-depth exploration of UX methodologies, focusing on researching, designing, and evaluating user experiences through a human-centred approach. Participants will engage with tools and techniques essential for [...]

BCS Professional Certificate in Agile Business Analysis

QAPCABA-QA | Duration 0 days | No scheduled terms

This course explores how Agile principles, tools, and techniques can be applied to business change initiatives. It is designed for experienced business analysts and professionals working in change and transformation roles who wish to [...]

BCS Professional Certificate in Benefits Planning and Realisation

QAPCBPR-QA | Duration 0 days | No scheduled terms

This course is intended to enable business analysts to understand the lifecycle, activities and techniques used in the definition, planning and realisation of business benefits.The business benefits are identified and predicted to [...]

BCS Professional Certificate in Business Architecture

QAPCBA-QA | Duration 0 days | No scheduled terms

This course explores how business architecture supports the strategic development of an enterprise. Learners will examine how to define, align, and model business structures and capabilities to enable effective change and value [...]

BCS Professional Certificate in Data Analysis

QAPCDA-QA | Duration 0 days | No scheduled terms

This course is intended to enable business analysts to define data requirements with detailed understanding of what is required and a rigorous approach.The course will provide business analysts with knowledge and understanding of [...]

BCS Professional Certificate in Stakeholder Engagement

QAPCSE-QA | Duration 0 days | No scheduled terms

The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential [...]

Business Analysis for Project Managers

QABAPM-QA | Duration 0 days | No scheduled terms

This course bridges the gap between Project Management and Business Analysis. It will extend the Project Manager's viewpoint to understand and facilitate excellent analysis and high quality requirements to deliver a fully formed [...]

Business Analysis in an Agile (Scrum) Environment

QABAASE-QA | Duration 0 days | No scheduled terms

This course has a good balance of theoretical and practical, case study based exercises designed to get you comfortable with the radically different approach. All aspects of Scrum are covered and you will get the chance to discuss [...]

Business Architecture - a behaviour-driven approach

QABARCH-QA | Duration 0 days | No scheduled terms

Today’s businesses face a turbulent environment in which constant economic, regulatory and technological disruption has become the norm. Businesses need flexible, adaptable architectures which can accommodate change but also [...]

Business Relationship Management Professional (BRMP)

QABRMP-QA | Duration 0 days | No scheduled terms

The Business Relationship Management Professional (BRMP) training and certification program is a comprehensive foundation level qualification, produced by the Business Relationship Management Institute. This course is written using [...]

COBIT 2019 Foundation Course

QACOB19F-QA | Duration 0 days | No scheduled terms

COBIT is a framework for the governance and management of enterprise Information and Technology that supports enterprise goal achievement. This two day course highlights the concepts, models and key definitions of the new framework. [...]

Developing Effective Project Sponsors

QADEPS-QA | Duration 0 days | No scheduled terms

Recent high profile project failures are often judged to be unsuccessful not because of insufficient technical or project management capability, but due to a lack of effective project governance and inadequate strategic leadership [...]

Experience Practitioner

XLAEXPPRACT-QA | Duration 0 days | No scheduled terms

The Experience Practitioner course is designed to provide professionals with the skills and methodologies needed to design and implement Experience Level Agreements (XLAs) in real-world environments. This two-day course builds on [...]

IASSC Certified Lean Six Sigma Green Belt (ICGB)

IASSCGB-QA | Duration 0 days | No scheduled terms

The IASSC Certified Lean Six Sigma Green Belt™ (ICGB™) is a professional who is well versed in the core to advanced elements of Lean Six Sigma Methodology, who leads improvement projects and / or serves as a team member [...]

IASSC Certified Lean Six Sigma Yellow Belt (ICYB)

QAIASSCYB-QA | Duration 0 days | No scheduled terms

The IAASC Certified Lean Six Sigma Yellow Belt™ (ICYB™) is a professional who is well versed in the foundational elements of the Lean Six Sigma Methodology, who leads limited improvement projects and / or serves as a team [...]

IASSC Certified Lean Six Sigma Yellow Belt to Green Belt Bridge

IASSCYB2GB-QA | Duration 0 days | No scheduled terms

The IASSC Certified Lean Six Sigma Green Belt™ (ICGB™) is a professional who is well versed in the core to advanced elements of Lean Six Sigma Methodology, who leads improvement projects and / or serves as a team member [...]

Information and Data Modelling for the Enterprise

QAIDME-QA | Duration 0 days | No scheduled terms

One of the more important strategic assets a modern enterprise needs to manage effectively is its data and information, yet in many businesses the management of this asset is left up to individual business functions, using their own [...]

ITIL(R) 4 Specialist: Acquiring & Managing Cloud Services

ITIL4EAMCS-QA | Duration 0 days | No scheduled terms

This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The course is based around the customer journey and explores how we would engage with [...]

ITIL(R) 4 Specialist: Business Relationship Management

ITIL4BRM-QA | Duration 0 days | No scheduled terms

This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.A three day course designed for people wanting to expand their knowledge in the practice of [...]

ITIL(R) 4 Specialist: Create, Deliver and Support

ITIL4SCDS-QA | Duration 0 days | No scheduled terms

This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.This course is designed to provide the [...]

ITIL(R) 4 Specialist: Drive Stakeholder Value

ITIL4SDSV-QA | Duration 0 days | No scheduled terms

This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.The ITIL 4 Specialist Drive Stakeholder Value course covers all types [...]

ITIL(R) 4 Specialist: High-velocity IT

ITIL4SHVIT-QA | Duration 0 days | No scheduled terms

This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.The ITIL 4 Specialist : High-velocity IT course explores the ways in [...]

ITIL(R) 4 Specialist: IT Asset Management

ITIL4EITAM-QA | Duration 0 days | No scheduled terms

This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.The ITIL®4 Specialist: IT Asset Management course is designed for IT professionals who [...]

ITIL(R) 4 Specialist: Sustainability in Digital & IT

ITIL4ESIDIT-QA | Duration 0 days | No scheduled terms

This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.COP 26 - November 2021 – This is the decade that will decide human [...]

ITIL(R) 4 Strategist: Direct, Plan and Improve

ITIL4SDPI-QA | Duration 0 days | No scheduled terms

This course is part of the ITIL Managing Professional or ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.This course is designed to provide the [...]

Lean Awareness

LEANAW-QA | Duration 0 days | No scheduled terms

This awareness course enables delegates to understand the benefits of lean for their organisation; the key lean principles, tools and techniques and how to approach implementation. Lean thinking has become a widely adopted [...]

Lean Six Sigma Green Belt Practitioner

LSSGBP-QA | Duration 0 days | No scheduled terms

Lean Six Sigma is a pragmatic approach that emphasises the importance of focusing on delivering what the customer wants by utilising the skills and knowledge of the employees.Improvement projects aim to reduce the cost of poor [...]

Lean Six Sigma Practitioners Black Belt - week 1

LSSBBWK1-QA | Duration 0 days | No scheduled terms

This ten-day course (delivered over two weeks - LSSBBWK1 & LSSBBWK2) provides the experienced Green Belt with the necessary tools and techniques to deliver complex process improvement projects.Lean and Six Sigma, both proven [...]

Lean Six Sigma Practitioners Black Belt - week 2

LSSBBWK2-QA | Duration 0 days | No scheduled terms

This ten-day course (delivered over two weeks - LSSBBWK1 & LSSBBWK2) provides the experienced Green Belt with the necessary tools and techniques to deliver complex process improvement projects.Lean and Six Sigma, both proven [...]

Lean Six Sigma Yellow Belt

LSSYB-QA | Duration 0 days | No scheduled terms

The Lean Six Sigma Yellow Belt training is designed to provide delegates with a good understanding of the basic Lean Six Sigma methods and prepare them not only to participate as contributors to Lean Six Sigma projects, but also to [...]

Management of Portfolios MoP (R) Foundation and Practitioner

PBPMOPFP-QA | Duration 0 days | No scheduled terms

Management of Portfolios (MoP) provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business as usual. Delivered by fully [...]

Management of Portfolios MoP (R) Practitioner

PBPMOPP-QA | Duration 0 days | No scheduled terms

Management of Portfolios (MoP) provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business as usual. Delivered by fully [...]

Management of Risk (M_o_R 4) Practitioner

QAMOR4-QA | Duration 0 days | No scheduled terms

Our five-day highly interactive course provides learners with a thorough understanding of the ‘Management of Risk: Creating and Protecting Value (M_o_R®4) methodology. Our ambition is to provide informative and practical [...]

Management of Risk (M_o_R 4) Practitioner

QAMOR4-3-QA | Duration 0 days | No scheduled terms

Our three-day highly interactive course provides learners with a thorough understanding of the ‘Management of Risk: Creating and Protecting Value (M_o_R®4) framework. We provide informative and practical guidance so that [...]

Management of Value MoV (R) Foundation and Practitioner

PBPMOVFP-QA | Duration 0 days | No scheduled terms

This four-day interactive course provides delegates with a clear understanding of the guidance designed to help maximise value within the achievement of programme and project objectives and the delivery of key stakeholder [...]

Managing Successful Programmes (MSP) Foundation and Practitioner - Blended learning

PBPMSPFP-BL-QA | Duration 0 days | No scheduled terms

Blended option - the best of both ways to learn.Combining the best of self-paced and instructor-led live learning, with access to world-class industry experts, we focus on ensuring you can drive impactful results in your workplace. [...]

Managing Successful Programmes: 5th Edition (MSP) Foundation

PBPMSPF-QA | Duration 0 days | No scheduled terms

MSP is the go-to certification and guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges they face [...]

Managing Successful Programmes: 5th Edition (MSP) Foundation and Practitioner

PBPMSPFP-QA | Duration 0 days | No scheduled terms

MSP is the go-to certification and guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges they face [...]

Managing Successful Programmes: 5th Edition (MSP) Practitioner

PBPMSPP-QA | Duration 0 days | No scheduled terms

MSP is the go-to certification and guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges they face [...]

P3O(R) Foundation and Practitioner

PBPP3OFP-QA | Duration 0 days | No scheduled terms

The Portfolio, Programme and Project Offices (P3O®) guidance provides advice, supported by discussion and examples, on how to develop a governance structure that helps optimise an organisation's investment in change alongside [...]

P3O(R) Practitioner

PBPP3OPP-QA | Duration 0 days | No scheduled terms

The Portfolio, Programme and Project Offices (P3O®) guidance provides advice, supported by discussion and examples, on how to develop a governance structure that helps optimize an organization's investment in change alongside [...]

PMI(R) Authorised PMP(R) Exam Preparation

QAPMP6-QA | Duration 0 days | No scheduled terms

Your ability as a project manager to demonstrate best practice in project management—both on-the-job and through professional certification—has become the gold-standard to operate in today’s fast-paced and dynamic [...]

Practical Business Analysis (Standard)

QAPBA3-QA | Duration 0 days | No scheduled terms

If you'd like to improve the performance of real-world business analysis in your organisation, then we've developed the perfect solution. Our Practical Business Analysis course is the QA-authored approach to empowering teams [...]

Practical Use Cases

QAPUC-QA | Duration 0 days | No scheduled terms

In this one-day course, we discover the nature of use cases and how to express them in such a way that, collectively, they provide a sound channel for expressing a business system's requirements to all parties involved in its [...]

Practicing The Art of Kanban

QAPAKB-QA | Duration 0 days | No scheduled terms

The Kanban Method is a powerful approach to improve workflow, increase team efficiency, and drive continuous improvement. By the end of the course, participants will leave with a solid understanding of the Kanban Method and the [...]

Preparing for the CAPM (R) Certification

QACAPM6-QA | Duration 0 days | No scheduled terms

PMI research indicates that many project management qualifications do not reflect the practices and techniques being used by present day, entry-level project staff. The Certified Associate in Project Management (CAPM®) course has [...]

PRINCE2(R) 7 Foundation

QAP27F-QA | Duration 0 days | No scheduled terms

According to PeopleCert, PRINCE2 is “the world’s most practised and recognised project management method and provides the essentials for managing any project of any size or complexity.”. On this highly engaging and [...]

PRINCE2(R) 7 Foundation and Practitioner

QAP27FP-QA | Duration 0 days | No scheduled terms

According to PeopleCert, PRINCE2 is “the world’s most practised and recognised project management method and provides the essentials for managing any project of any size or complexity.”.On this highly engaging and [...]

PRINCE2(R) 7 Foundation and Practitioner Accelerated

QAP27FPA-QA | Duration 0 days | No scheduled terms

According to PeopleCert, PRINCE2® is “the world’s most practised and recognised project management method and provides the essentials for managing any project of any size or complexity.”On this highly engaging [...]

PRINCE2(R) 7 Practitioner

QAP27P-QA | Duration 0 days | No scheduled terms

According to PeopleCert, PRINCE2 is “the world’s most practised and recognised project management method and provides the essentials for managing any project of any size or complexity.”. On this highly engaging and [...]

QA Certificate in Budgeting and Cost Control

QABCC-QA | Duration 0 days | No scheduled terms

Effective project management skills are becoming increasingly important. Organisations need good project managers, at all levels, to successfully deliver the change projects that will enable the business to adapt, grow and achieve [...]

QA Certificate in Earned Value Management

QAEVM-QA | Duration 0 days | No scheduled terms

Effective project management skills are becoming increasingly important. Organisations need good project managers, at all levels, to successfully deliver the change projects that will enable the business to adapt, grow and achieve [...]

QA Certificate in Resource Scheduling Best Practice

QARSBP-QA | Duration 0 days | No scheduled terms

Effective project management skills are becoming increasingly important. Organisations need good project managers, at all levels, to successfully deliver the change projects that will enable the business to adapt, grow and achieve [...]

QA Certificate in Scheduling Best Practice

QASBP-QA | Duration 0 days | No scheduled terms

Effective project management skills are becoming increasingly important. Organisations need good project managers, at all levels, to successfully deliver the change projects that will enable the business to adapt, grow and achieve [...]

SDI Service Desk Analyst - SDA

SDI-SDA-QA | Duration 0 days | No scheduled terms

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to [...]

SDI Service Desk Manager - SDM

SDI-SDM-QA | Duration 0 days | No scheduled terms

Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, [...]

Intermediate

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