Part of the ITIL® 4 Managing Professional pathway, this course focuses on the ways digital organisations operate in high-velocity environments. It explores how ITIL’s core principles and practices apply to fast-paced, adaptive [...]
  • ITIL4SHVIT-QA
  • Price on request

Part of the ITIL® 4 Managing Professional pathway, this course focuses on the ways digital organisations operate in high-velocity environments. It explores how ITIL’s core principles and practices apply to fast-paced, adaptive settings and how digital services can be delivered rapidly without compromising resilience or value. Learners will gain an understanding of high-velocity techniques that enable faster development, resilient operations, assured conformance, and co-created value. The course also examines how to align digital product lifecycles with ITIL’s operating model and transition to Lean, Agile, or DevOps practices. It is ideal for professionals involved in digital transformation and working within highly automated environments.

  • Understand the nature of the digital enterprise and deliver value at speed
  • Apply ITIL principles to enable fast-paced, resilient service delivery
  • Optimise service offerings using design thinking and digital tools
  • Recognise the characteristics of high-velocity organisations and operating models
  • Balance stability with agility in adaptive systems
  • Integrate digital product lifecycles into ITIL’s service value system
  • Use iterative improvements to drive co-created value and continuous service innovation

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