Professional Development

Business Partnering

MPDBP-QA | Duration 0 days | No scheduled terms

Transitioning from a functional role to a strategic business partner requires more than a new title—it demands a fundamental shift in mindset and approach. Business Partnering is a two-day, immersive course that equips you with [...]

Influencing and Persuading

MPDIP-QA | Duration 0 days | No scheduled terms

In the digital age, where drivers for change can come from anywhere and fast, influencing and persuading across a network at speed and with conviction contributes to performance. In modernising businesses, who we work with can change [...]

Influencing Relationships

QAIR-QA | Duration 0 days | No scheduled terms

Coaching for Results

MPDCFR-QA | Duration 0 days | No scheduled terms

The digital era is marked by rapid and constant changes in the business landscape, driven by extracting value from digital technology. Roles, responsibilities, and job descriptions are constantly evolving to accommodate emerging [...]

Business Writing Essentials

MPDBWE-QA | Duration 0 days | No scheduled terms

Business writing essentials: Tools, techniques and confidence to write with clarity and impactAre you ready to elevate your business communication skills? Our one-day business writing essentials course is designed to equip you with [...]

Communicating for Impact

MPDCE-QA | Duration 0 days | No scheduled terms

In the era of digital technology, the significance of effective communication has become more pronounced and valuable. Our QA point of view is that technology poses new challenges to communication, making it more complex, and yet [...]

Customers First

QACF-QA | Duration 0 days | No scheduled terms

Exceptional customer service goes beyond addressing needs—it’s about creating memorable experiences that inspire trust and loyalty. Customers First is a one-day, immersive workshop designed to help participants build a [...]

Developing your Analytical Thinking Skills

QADEVATS-QA | Duration 0 days | No scheduled terms

This three-hour workshop expands on the fundamentals of analytical thinking, focusing on more complex and data-intensive problem-solving. Participants will explore advanced frameworks, data interpretation techniques, and [...]

Developing your Coaching Skills

QADEVCS-QA | Duration 0 days | No scheduled terms

This practical, interactive session builds confidence in adapting coaching conversations to a broader range of coachee challenges and working styles. Learners revisit core coaching principles—what coaching is (and [...]

Developing your Communication Skills

QADEVCOMS-QA | Duration 0 days | No scheduled terms

Modern workplaces demand clear, adaptable, and purposeful communication. This practical workshop equips professionals to recognize and address the pressures that disrupt messages, adapt style to different people and contexts, and [...]

Developing your Creative Thinking Skills

QADEVCTS-QA | Duration 0 days | No scheduled terms

This three-hour workshop builds on the fundamentals of creative thinking, introducing advanced techniques and collaborative methods for transforming imaginative ideas into actionable solutions. Participants will research different [...]

Developing your Influencing and Engagement Skills

QADEVIAES-QA | Duration 0 days | No scheduled terms

Influencing skills are vital for gaining buy-in, fostering collaboration, and ensuring effective communication in today’s hybrid workplaces. This 90-minute interactive session introduces the foundations of persuasion and [...]

Developing your Stakeholder Management Skills

QADEVSMS-QA | Duration 0 days | No scheduled terms

This practical 3-hour session builds on the fundamentals to strengthen stakeholder engagement skills. Learners explore how relationships shift over time, how to spot and respond to resistance, and how to prioritise competing demands. [...]

Developing your Strategic Thinking Skills

QADEVSTS-QA | Duration 0 days | No scheduled terms

Fundamentals of Analytical Thinking

QAFOAT-QA | Duration 0 days | No scheduled terms

Analytical thinking is a vital skill for making data-informed decisions and solving problems efficiently. This 90-minute interactive session introduces fundamental methods such as structured questioning and clear problem definition, [...]

Fundamentals of Coaching

QAFOC-QA | Duration 0 days | No scheduled terms

This practical 90-minute session introduces the mindset, behaviors, and tools that underpin effective workplace coaching. Participants learn how to move from giving answers to enabling ownership, using a simple five-question [...]

Fundamentals of Communication

QAFOCOM-QA | Duration 0 days | No scheduled terms

This interactive 90-minute session provides practical tools to sharpen communication clarity and inclusivity—whether in the room, online, or across hybrid teams. Learners explore simple, repeatable techniques to ensure messages [...]

Fundamentals of Creative Thinking

QAFOCT-QA | Duration 0 days | No scheduled terms

This 90-minute introduction provides practical techniques for sparking fresh ideas and overcoming common barriers to creativity. With a focus on mindset, simple brainstorming methods, and real-world examples, learners will gain [...]

Fundamentals of Emotional Intelligence

QAFEI-QA | Duration 0 days | No scheduled terms

EI (emotional intelligence) is more than a buzzword - it’s a proven skill that builds trust, resolves conflicts, underpins transformational leadership and boosts collaboration.This 90-minute virtual course focuses on two [...]

Fundamentals of Influencing and Engagement

QAFOIAE-QA | Duration 0 days | No scheduled terms

Fundamentals of Resilience

QAFOR-QA | Duration 0 days | No scheduled terms

This interactive 90-minute session introduces practical tools to help maintain clarity and performance when facing pressure or change. Learners will recognize early signs of stress, use a simple framework to reset their thinking, and [...]

Fundamentals of Stakeholder Management

QAFOSM-QA | Duration 0 days | No scheduled terms

This interactive 90-minute session introduces straightforward tools to identify, map, and engage stakeholders more effectively. Learners work with a simple framework to assess influence and support, adapt communication styles, and [...]

Fundamentals of Strategic Thinking

QAFOST-QA | Duration 0 days | No scheduled terms

Strategic thinking is the ability to anticipate challenges, envision the future, and align everyday decisions with long-term objectives. This 90-minute interactive session introduces the foundations of strategic thinking, including [...]

Introduction to Emotional Intelligence

QAIEI-QA | Duration 0 days | No scheduled terms

Emotional intelligence is the key to success inside and outside the workplace. People with high emotional intelligence are able to navigate the hybrid world of work with greater resilience, building more effective relationships and [...]

Present with Impact

MPDPWI-QA | Duration 0 days | No scheduled terms

Present with Impact: Build confidence in design and delivery to make your message stickPresenting effectively is no longer about simply delivering information—it’s about crafting a message that resonates, tells a story, [...]

ILM Level 3 Award in Leadership and Management

ILML3LMS-QA | Duration 0 days | No scheduled terms

The ILM Level 3 Award in Leadership and Management offers aspiring and newly appointed managers a practical and future-focused development experience. Spanning 25 weeks with flexible, phased learning, this course enables learners to [...]

ILM Level 5 Certificate in Coaching and Mentoring

ILML5CM-QA | Duration 0 days | No scheduled terms

Coaching and mentoring managers is essential for the development of a high performing, collaborative business. Establishing a core of effective managers who can develop staff and communicate strategy effectively so staff know what is [...]

ILM Level 5 Award in Leadership and Management

ILML5LM-QA | Duration 0 days | No scheduled terms

The ILM Level 5 Award in Leadership and Management is designed for experienced professionals stepping into, or currently in, middle management roles. Spanning 29 weeks through phased contact days and self-directed study, this [...]

Developing your Resilience

QADEVR-QA | Duration 0 days | No scheduled terms

This practical 3-hour session builds on core resilience skills to help learners respond constructively to everyday pressures. Using realistic workplace scenarios and evidence-based tools, the session focuses on recognizing stress [...]

Emergenetics - Meeting of the Minds

QAEM-QA | Duration 0 days | No scheduled terms

Leadership Presence

MPDLP-QA | Duration 0 days | No scheduled terms

Our QA point of view is that in the digital age, developing leadership presence is needed across more hierarchical levels and is also more difficult; given more demanding followers, strategy that is more dynamic making being [...]

Leading Successful Change

MPDLSC-QA | Duration 0 days | No scheduled terms

The digital age is characterised by the rapid pace and volume of change along with uncertainty, fragility, and complexity. Most people now operate with wider roles (which may include functional, operational, innovation and project [...]

Manage Conflict and Difficult Situations

MPDMCDS-QA | Duration 0 days | No scheduled terms

Conflict is a natural part of working life—but when managed effectively, it can become a catalyst for innovation and stronger relationships. This one-day workshop empowers professionals to approach challenging situations with [...]

Manager to Leader

MPDMTL-QA | Duration 0 days | No scheduled terms

Transitioning from manager to leader requires more than a title change—it demands a fundamental shift in mindset and approach. Manager to Leader is a three-day, immersive course that equips you with the tools and strategies to [...]

Managing High Performing Teams

QAMHPT-QA | Duration 0 days | No scheduled terms

Managing high-performing teams requires more than technical knowledge—it calls for self-awareness, strategic collaboration, and the ability to lead in a hybrid world. Managing high-performing teams is an immersive 3-day course [...]

Stepping up to Management

MPDSUTM2-QA | Duration 0 days | No scheduled terms

Moving into management is more than just a change in job title—it’s about adopting the mindset, skills, and strategies to lead with confidence and create real impact. Stepping Up to Management is a three-day immersive [...]

Assert Yourself and Build Confidence

MPDAYBC-QA | Duration 0 days | No scheduled terms

Assert Yourself and Build Confidence is a two-day immersive workshop that empowers participants to communicate with clarity and authenticity in both personal and professional contexts. Through reflective exercises, practical [...]

Developing your Emotional Intelligence

QADEVEI-QA | Duration 0 days | No scheduled terms

Modern workplaces are hybrid, diverse, and fast-evolving. Advanced emotional intelligence (EI) techniques help you stay calm under pressure, foster trust across boundaries, and steer challenging conversations more effectively.This [...]

Finance for Non-Financial Managers

MPDFNFM-1-QA | Duration 0 days | No scheduled terms

This two-day, face-to-face course equips non-financial managers with the practical financial knowledge and confidence needed to contribute more effectively to their organisation’s financial goals. Through interactive sessions [...]

Organising Work and Time

MPDOWT-QA | Duration 0 days | No scheduled terms

This one-day practical workshop helps professionals regain control in high-pressure, fast-paced work environments. Participants explore how to make deliberate, informed decisions about where to invest their time and [...]

Personal Resilience

ZACORESIL-QA | Duration 0 days | No scheduled terms

Results through Relationships (R)

QASDI2RTR-QA | Duration 0 days | No scheduled terms

Learn how to build a workplace where relationships thrivePeople are complex, and that can make interacting with people challenging. At times, it can make them downright difficult – but relationships don’t have to be. [...]

Solve Problems and Make Decisions

MPDSPMD-QA | Duration 0 days | No scheduled terms

This course provides an introduction to practical problem solving techniques and structured creative thinking tools and you will learn how to confront challenges from a different perspective. This practical course will work towards [...]