ITIL(R) 4 Strategist: Direct, Plan and Improve ITIL4SDPI-QA

ITIL4SDPI-QA
Price on request

This three-day course forms a key part of both the ITIL® 4 Managing Professional and ITIL Strategic Leader pathways. The ITIL 4 Direct, Plan and Improve (DPI) course is intended to provide the learner with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Understand the key concepts of Direct, Plan and Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

ITIL(R) 4 Strategist: Direct, Plan and Improve

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