We invite you to two unique events taking place this May in Prague. Both are led by experienced expert Paul Wilkinson and focus on IT Service Management, team collaboration, and agile ways of working. Both events will be held in English.
MarsLander® – Next Generation IT Service Management
When: 12 May 2025
Time: 9:00 AM – 2:00 PM
Where: HPE Education Services, Za Brumlovkou 1559/5, Prague 4
Price: 8 000 CZK
This simulation is a powerful way to stimulate a new way of thinking within the IT Organization. It can help create dialogue and helps employees better understand how to improve their own way of working—from where they are now (traditional Service Management) towards a more Agile Service Management approach. This is not a large implementation project, but rather a series of small, incremental steps based on their own motivation.
Since it is aimed at exploring and experiencing a new way of working, this simulation does not require any specific knowledge to participate.
Target audience:
- Employees of IT (Operations) teams can explore how a more service-oriented way of working can make their work more enjoyable and better.
- IT managers and team leaders can learn how to coach and facilitate their teams towards becoming high-performing teams.
- Development teams can experience how to work together with IT operations teams.
- Business roles can experience how their roles may change if the organization starts to work in a more Agile and Lean way.
- ITSM specialists can learn what "Agile Service Management" means—how to make ITIL more responsive and fit for use in this new environment of rapid, unpredictable change where solutions must be deployed rapidly, yet safely.
ABC Workshop – Attitude, Behavior, Culture
When: 13 May 2025
Time: 9:00 AM – 4:00 PM
Where: HPE Education Services, Za Brumlovkou 1559/5, Prague 4
Price: 8 000 CZK
The ABC workshop is designed to gather input and commitment from the business for an IT Service Management (ITSM) improvement program.
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Phase 1 focuses on stabilizing operations by establishing incident, problem, and change management processes.
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Phase 2 addresses more strategic and tactical ITSM capabilities—such as portfolio, demand, and financial management—which require active business engagement, involvement, and commitment.
Target audience:
- Stakeholders such as CIOs
- CEOs
- Process Managers
- Line Managers
- Business Unit Managers
- IT Managers
About the speaker:
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Paul Wilkinson
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Paul has over 40 years of experience in ITSM, covering roles from operations to IT management. He contributed to the development of ITIL Practitioner and its Agile-aligned Guiding Principles. As Business Development Director at GamingWorks, he co-created popular simulation games like ‘Apollo 13 – an ITSM case experience’. He also co-authored the ‘ABC of ICT’ and has delivered workshops to over 5000 organizations worldwide.
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For more information and reservations, feel free to contact us at obchod@gopas.cz.
You might be interested in:
- New dates of the webinar IT Rano for FREE » HERE
- Scheduled IT Professional Conferences » HERE
- You can repeat the courses for FREE as part of the KNOWLEDGE GUARANTEE
- Get benefits from the IT Club » HERE
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