Emoční inteligence

This course is designed for managers, team leaders, and all professionals who need to collaborate effectively with others, manage workplace pressure, understand other people's reactions, and maintain inner stability in challenging situations.

• recognize your own emotions and understand their impact on behaviour and communication,
• work effectively with other people's emotions and respond more sensitively to their needs,
• manage conflict and high-pressure situations in the workplace,
• use motivation, creativity, and intuition when working with people,
• communicate in ways that foster trust, collaboration, and mutual respect.

Gopas guide book for this course.

•  What Emotional Intelligence Is and Why It Matters at Work and in Life
• EQ versus IQ
• Self-awareness: understanding what you feel and how it influences your behaviour
• Understanding Others: recognizing what other people are experiencing and why they react the way they do
• Managing Your Own Emotions
• Handling Challenging Workplace Relationships and Situations
• Tools for Developing Emotional Intelligence
• Motivating Yourself and Others
• Creativity and Intuition as Sources of Emotional Intelligence
• Effective Communication with Respect for Your Own Feelings and the Needs of Others
• Emotional Intelligence in Critical and Conflict Situations