Communication Skills

MPDBWE-QA | Duration 0 days | No scheduled terms

Business writing essentials: Tools, techniques and confidence to write with clarity and impactAre you ready to elevate your business communication skills? Our one-day business writing essentials course is designed to equip you with [...]

Communicating for Impact

MPDCE-QA | Duration 0 days | No scheduled terms

Effective communication is more than exchanging information—it’s the key to breaking silos, strengthening collaboration, and building trust in high-pressure environments. Communicating for Impact is a three-day immersive [...]

Customers First

QACF-QA | Duration 0 days | No scheduled terms

Exceptional customer service goes beyond addressing needs—it’s about creating memorable experiences that inspire trust and loyalty. Customers First is a one-day, immersive workshop designed to help participants build a [...]

Developing your Analytical Thinking Skills

QADEVATS-QA | Duration 0 days | No scheduled terms

This three-hour workshop expands on the fundamentals of analytical thinking, focusing on more complex and data-intensive problem-solving. Participants will explore advanced frameworks, data interpretation techniques, and [...]

Developing your Coaching Skills

QADEVCS-QA | Duration 0 days | No scheduled terms

This practical, interactive session builds confidence in adapting coaching conversations to a broader range of coachee challenges and working styles. Learners revisit core coaching principles—what coaching is (and [...]

Developing your Communication Skills

QADEVCOMS-QA | Duration 0 days | No scheduled terms

Modern workplaces demand clear, adaptable, and purposeful communication. This practical workshop equips professionals to recognize and address the pressures that disrupt messages, adapt style to different people and contexts, and [...]

Developing your Creative Thinking Skills

QADEVCTS-QA | Duration 0 days | No scheduled terms

This three-hour workshop builds on the fundamentals of creative thinking, introducing advanced techniques and collaborative methods for transforming imaginative ideas into actionable solutions. Participants will research different [...]

Developing your Influencing and Engagement Skills

QADEVIAES-QA | Duration 0 days | No scheduled terms

Successful influence now depends not just on what you say, but how you engage across silos, handle resistance, and shape messages that resonate. This practical 3hour session helps learners build confidence in real influence moments [...]

Developing Your Leadership Style

QADEVLS-QA | Duration 0 days | No scheduled terms

This programme explores the essential characteristics and behaviours that define leadership presence—the ability to project confidence, influence others, and inspire trust and respect. Participants will examine the nine key [...]

Developing your Stakeholder Management Skills

QADEVSMS-QA | Duration 0 days | No scheduled terms

This practical 3-hour session builds on the fundamentals to strengthen stakeholder engagement skills. Learners explore how relationships shift over time, how to spot and respond to resistance, and how to prioritise competing demands. [...]

Developing your Strategic Thinking Skills

QADEVSTS-QA | Duration 0 days | No scheduled terms

This three-hour workshop builds on the foundations of strategic thinking and provides practical tools to strengthen future-focused decision making. Learners will explore advanced methods such as scenario planning, risk assessment, [...]

Fundamentals of Analytical Thinking

QAFOAT-QA | Duration 0 days | No scheduled terms

Analytical thinking is a vital skill for making data-informed decisions and solving problems efficiently. This 90-minute interactive session introduces fundamental methods such as structured questioning and clear problem definition, [...]

Fundamentals of Coaching

QAFOC-QA | Duration 0 days | No scheduled terms

This practical 90-minute session introduces the mindset, behaviors, and tools that underpin effective workplace coaching. Participants learn how to move from giving answers to enabling ownership, using a simple five-question [...]

Fundamentals of Communication

QAFOCOM-QA | Duration 0 days | No scheduled terms

This interactive 90-minute session provides practical tools to sharpen communication clarity and inclusivity—whether in the room, online, or across hybrid teams. Learners explore simple, repeatable techniques to ensure messages [...]

Fundamentals of Creative Thinking

QAFOCT-QA | Duration 0 days | No scheduled terms

This 90-minute introduction provides practical techniques for sparking fresh ideas and overcoming common barriers to creativity. With a focus on mindset, simple brainstorming methods, and real-world examples, learners will gain [...]

Fundamentals of Emotional Intelligence

QAFEI-QA | Duration 0 days | No scheduled terms

EI (emotional intelligence) is more than a buzzword - it’s a proven skill that builds trust, resolves conflicts, underpins transformational leadership and boosts collaboration.This 90-minute virtual course focuses on two [...]

Fundamentals of Influencing and Engagement

QAFOIAE-QA | Duration 0 days | No scheduled terms

Influence is one of today’s most valuable workplace skills, essential for collaboration, trust and achieving results at every level. This interactive 90-minute session introduces practical ways to communicate clearly, adapt [...]

Fundamentals of Leadership

QAFOL-QA | Duration 0 days | No scheduled terms

In today’s fast-paced and hybrid workplaces, effective leadership requires agility, empathy, and clarity of purpose. This 90-minute interactive session introduces participants to the essential principles of modern [...]

Fundamentals of Resilience

QAFOR-QA | Duration 0 days | No scheduled terms

This interactive 90-minute session introduces practical tools to help maintain clarity and performance when facing pressure or change. Learners will recognize early signs of stress, use a simple framework to reset their thinking, and [...]

Fundamentals of Stakeholder Management

QAFOSM-QA | Duration 0 days | No scheduled terms

This interactive 90-minute session introduces straightforward tools to identify, map, and engage stakeholders more effectively. Learners work with a simple framework to assess influence and support, adapt communication styles, and [...]

Fundamentals of Strategic Thinking

QAFOST-QA | Duration 0 days | No scheduled terms

Strategic thinking is the ability to anticipate challenges, envision the future, and align everyday decisions with long-term objectives. This 90-minute interactive session introduces the foundations of strategic thinking, including [...]

Introduction to Emotional Intelligence

QAIEI-QA | Duration 0 days | No scheduled terms

Emotional intelligence is the key to success inside and outside the workplace. People with high emotional intelligence are able to navigate the hybrid world of work with greater resilience, building more effective relationships and [...]

Mastering Your Analytical Thinking Skills

QAMASATS-QA | Duration 0 days | No scheduled terms

This advanced masterclass empowers experienced leaders to navigate and shape the future of their organisations through strategic foresight, innovation, and influence. Participants will explore frameworks for anticipating disruption, [...]

Mastering Your Coaching Skills

QAMASCS-QA | Duration 0 days | No scheduled terms

This advanced workshop explores how to apply coaching at a strategic and organisational level to shape culture, enable transformation, and strengthen leadership capability. Participants will learn to embed a coaching mindset across [...]

Mastering Your Communication Skills

QAMASCOMS-QA | Duration 0 days | No scheduled terms

This advanced workshop develops the strategic communication capabilities required to manage demanding, high-pressure conversations and complex organisational messaging. Participants will learn advanced techniques to navigate [...]

Mastering Your Creative Thinking Skills

QAMASCTS-QA | Duration 0 days | No scheduled terms

This advanced workshop equips experienced professionals and organisational leaders with the frameworks and facilitation skills needed to embed creativity as a strategic, sustainable capability. Participants will explore how to guide [...]

Mastering Your Emotional Intelligence

QAMASEI-QA | Duration 0 days | No scheduled terms

This executive-level masterclass explores how emotional intelligence (EI) can be applied strategically to shape organisational culture and drive transformation. Participants will learn to embed empathy, resilience, and authentic [...]

Mastering Your Influencing and Engagement Skills

QAMASIAES-QA | Duration 0 days | No scheduled terms

This advanced workshop explores the art and science of influencing at scale—whether driving large strategic shifts or shaping organisational culture. Participants will examine the principles of advanced influence, from [...]

Mastering Your Leadership Style

QAMASLS-QA | Duration 0 days | No scheduled terms

This masterclass empowers senior leaders to lead with impact across large, complex, and fast-evolving organisations. Participants will explore how to shape strategic vision, drive cultural transformation, and sustain performance [...]

Mastering Your Resilience

QAMASR-QA | Duration 0 days | No scheduled terms

This executive masterclass explores how to embed resilience at an organisational level—enabling teams, departments, and leaders to thrive amid uncertainty. Participants will examine frameworks for building adaptive cultures, [...]

Mastering Your Stakeholder Management Skills

QAMASSMS-QA | Duration 0 days | No scheduled terms

This advanced workshop explores the complexities of high-level stakeholder management in large, dynamic organisations. Participants will examine how to align stakeholder engagement with strategic and cultural objectives, navigate [...]

Mastering Your Strategic Thinking Skills

QAMASSTS-QA | Duration 0 days | No scheduled terms

Present with Impact

MPDPWI-QA | Duration 0 days | No scheduled terms

Present with Impact: Build confidence in design and delivery to make your message stickPresenting effectively is no longer about simply delivering information—it’s about crafting a message that resonates, tells a story, [...]

Communication Skills

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