IT Service Management / ITIL

Change happens every day and it can affect IT applications, systems, and processes that support your organization. HP offers ITIL® courses or custom training solutions that equip IT professionals and management with knowledge and skills to optimize ITSM processes. HP now offers a new set of ITIL® courses to improve IT service management skills or train a team.

ITSM education solutions from HP will:

Provide consulting to help define ITSM competencies
Determine key capabilities for staff
Support awareness; management “buy-in”
Create a common language and understanding
Educate staff and manage ITIL certifications
Train on actual products
Plan for organizational changes

ITIL® 4 Specialist: High-Velocity IT

ITIL4HVIT1T | Duration 3 days | No scheduled terms

ITIL® 4 Specialist: High-Velocity IT (HVIT) explores the ways in which digital organizations and digital operating models function in highvelocity environments. It covers how to adapt service management practices to the modern [...]

H61L1S: ITIL® 4 Specialist: Acquiring & Managing Cloud Services

H61L1S | Duration 3 days | 4 terms

This course explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value. It covers the concept of the cloud services user journey, which aligns key ITIL concepts [...]

ITIL® 4 Leader: Digital and IT Strategy

HU0C6S | Duration 3 days | 6 terms

The ITIL® 4 Leader: Digital and IT Strategy course provides guidance about crafting a digital vision and shaping IT and business strategies. The course focuses on the alignment of digital business strategy with IT strategy, adding a [...]

ITIL® 4 Specialist: Business Relationship Management

H38CMS | Duration 3 days | 4 terms

Technology has transformed the way we work, socialize, purchase goods, and interact with services, fuelling new behaviours, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver [...]

ITIL® 4 Specialist: Monitor, Support and Fulfill

H38CJS | Duration 3 days | 3 terms

This module covers the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management [...]

ITIL® 4 Specialist: Sustainability in Digital and IT

H38DRS | Duration 3 days | 3 terms

Technology has transformed the way we work, socialize, purchase goods, and interact with services—fueling new behaviors, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver higher [...]

ITIL® 4 Specialist: Collaborate, Assure and Improve

H37WQS | Duration 3 days | 3 terms

This module covers the key concepts, principles, values, and challenges of the five management practices of ITIL 4: the Continual Improvement Practice, Service Level Management Practice, Relationship Management Practice, Information [...]

Service Integration and Management (SIAM®) Foundation

H6LQ8S | Duration 2 days | 1 term

The SIAM Foundation course improves a candidate’s knowledge and understanding of the terminology and the core principles of the SIAM framework. This course covers a variety of subjects including the potential benefits, challenges and [...]

IT Service Management / ITIL

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